Returns & Refund is a guarantee provided by us for every product we sell on our website.
When you receive a product that was bought and paid for on our site and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the our set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.
Scope of Guarantee
Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
- An item you claim is not as described, but the we can prove that it is.
- Items are as described, but you no longer want them (unless we offer Easy Returns)
Guaranteed Protection Period
You can submit refund requests up to 15 days after your order has been completed.
Return Shipping Fee
If we have accepted the return request of your item, then please also check our shipping terms. We don’t pay the return shipping fee, please make sure you first agree on the shipping method.